Urbanears Reviews

I can’t believe they still sell these things. I spend at least 10 minutes turning them on and off and resetting just to get the left one to synch with the right one.They have never worked, since the day I got them. It’s a shame because they sound GREAT and look great and feel great. Why can’t you fix the syncing issue????

If u want to use 5 minutes with hassle everytine ure gonna use ur earphones then i really recommend Urban Ears Alby. Great use for practicing counting to 10 before exploding .

I bought the Alby earbuds because they had the option for smaller buds. The main issue is even though I have voice control disabled on my phone they call random people every time I put them in my ears. I’m now having an issue with pairing - only one ear will connect. I never leave bad reviews but these are exceptionally bad. Don’t appear to be available online anymore so can’t find how to complain.

These headphones perform incredibly poorly.
Mine often fall out of sync with each other and sometimes it takes MONTHS to sync them again. The customer support has one guide that I followed dozens of times, and their only solution is to send a new par - which falls out of sync again. So then you end up with two out of sync pairs.

Besides synching problems, the headphones touch controls are horrid. They simply don't work, or start stop/pausing music continuously and only stop after closing the app/tab where the sound comes from and starting again.

The fit is very poor as well, headphones have fallen out of my ears multiple times. Save yourself a lot of frustration and don't get them, there are better headphones for less money on the market.

urban ears are a total waste of life and time. You spend a bit of extra cash on some 'well designed' products only to be disappointed later down the line. the right ear bud never works, I've wasted my time online etc trying to get it to work ITS VERY ANNOYING YOUR PRODUCTS SUCKS

I have had two pairs of Urbanears Jakan earphones purchased through HMV. They looked nice and to be high quality, but neither pair following charging would switch on, let alone pair to phone. I spoke to Urbanears via their web chat function which was convenient and quick. Both operators were polite and knowledgeable, but ultimately declared the earphones as faulty and advised return to seller. I decided not to make a third attempt.

Terrible Experience

I ordered two ear pods, only one arrived. After over a week of pointless emails I still haven’t been refunded or sent a new pair. Every email I send isn’t responded to for days. No phone number. I’ve advised my friends to avoid this company and I’m looking to escalate the matter to get my money back.

Terrible product. Every time I take them out the case, I have to perform a factory reset in order to make them both work. They never seem to pair automatically and the touch response is poor. They also stink of chemicals. I’ve had better earphone experiences with an £18 pair off Amazon

The product advert said these headphones had 15h of battery life, and yet I have to charge them every 6h or else they die randomly. On top of that, a small touch can trigger a phone call or other "feature", which makes using these in bed almost impossible, especially if lying on the side when touching a pillow.

I guess I shouldn't have expected anything better for the selling price. A huge shame, as I bought these primarily for travel and sleeping, and for those they seem fairly useless.

I had my pair of original Plattan headphones for 4 years with several thousands of hours of use before they finally needed replacing.
When it came time to replace them I bought the new model, Plattan 2 which were still very reasonably priced and of the same level of quality as the original
When I had an issue with my new headphones after only owning them for a few months I was shipped a replacement pair after only a brief email exchange
When it comes time to replace this pair I fully intend to buy from urbanears again

I purchased a bluetooth speaker Ralis and used in my bedroom for less than 4 months it has died completely. I then emailed their customer service on 27/12/2020 and was advised to provided them with my address & receipt & serial number but I have not heard from them at all.
There is no after sale service. Be careful in buying this!

I own their baggen speaker. Works so bad, impossible to install and when I finally made it it was really bad sound through the wifi-function. Don’t buy anything from Urban Ears, it is totally crap and will only give you problem. I used to own their headphone plattan, that was also crap, after a while it couldn’t connect anymore. I guess this is china crap non quality products but you still pay quite much for poor quality

I bought these about two years ago (November 2018) and I doubt I'll need to get another pair of wireless headphones anytime soon. They sound fantastic with powerful bass and clear mid and treble tones, and even after two years, with daily use I still only need to recharge them about once a week.

My next pair of wireless headphones will also be from Urbanears, although I'm in no hurry to replace my Plattan 2 headset.

Great experience with the customer service from urban ears!

I bought my headphones at urban ears about 4 years ago. Unfortunately my ear cushions were slowly getting worse and therefore I wanted to buy new ones. However ear cushions for my model headphones weren't available anymore. So I send the customer service an email and they were happy to help me! They send new ear cushion to me free of charge! I'm very happy with the service and also with my renewed headphones!!!

I was looking for some headphones like the ones from Urbanears for a while and I was so excited to see them available for such a reasonable price. I bought them right away and I've been using them for 3-4months now and so far the experience is great. Shipping was fast, unboxing experience was great (amazing design), and the functions easy to learn.
Great job Urbanears!